Job Description

Overview Compliance Consultant role at Smarsh. Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications, supporting organizations in regulated industries across 80+ channels. Summary A Supervision Consultant is a role that combines supervision and compliance services, customer success, and business development. The consultant assists in the day-to-day delivery and growth of Smarsh Supervision Services. You will work closely with customers and internal partners to help Smarsh users enable a best-in-class supervision program. We are looking for a self-starter, life-long learner with a passion for creative problem solving. How will you contribute? Onboard and serve as a primary point of contact for Assisted Review clients. Provide sales support, including sales call support, driving opportunities in existing and new clients, SOW review and delivery. Assist in driving business development through client growth and service expansion. Build and maintain advanced knowledge of policies and procedures regarding regulatory agencies, including FINRA. Partner with legal, compliance, and business teams to stay aligned with ongoing process changes, regulatory expectations, and customer feedback. Meet with customers to support and implement supervision services, advise on best practices, and develop supervision workflows. Implement and refine supervision policies to ensure regulatory compliance. Set up searches, queues, tags, and other attributes in Smarsh platforms. Analyze customer data and procedures to determine adherence to best practices. Conduct compliance reviews and analysis of regulatory policies for the Assisted Review service. Prepare and distribute reports and correspondence of a specialized and confidential nature. What will you bring? Ability to work under tight deadlines and balance competing priorities. Problem-solver and self-starter who can work independently or in a team. Strong analytical and conceptual thinking skills. Confident in customer-facing interactions. Ability to grasp and explain technical and business concepts quickly. Excellent written and verbal communication skills. Familiarity with supervision tools such as Global Relay, ProofPoint, Behavox, etc. Bachelor’s degree (Business, Finance, Economics, Statistics, Accounting) preferred; advanced degree (JD, MBA, MSF) or equivalent experience preferred. 5+ years’ experience in a financial services or regulatory agency environment. 3+ years’ business development, account management, or customer success experience, preferably for enterprise/SaaS products. At least 1 year of AML-related experience (conducting investigations, due diligence, SARs) a plus. Experience with automated supervision/surveillance/compliance tools (Smarsh preferred). Strong client management and sales skills. About Our Culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of our work. We work with popular communications platforms and leading cloud infrastructure, using AI/ML to help customers scale. We value diversity and strive for an inclusive environment. Smarsh is recognized for its culture and development opportunities. Seniority level Mid-Senior level Employment type Full-time Job function Legal Industries Software Development #J-18808-Ljbffr Smarsh

Job Tags

Similar Jobs