Customer Service Specialist I Job at Mindlance, South San Francisco, CA

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  • Mindlance
  • South San Francisco, CA

Job Description

The Opportunity


  • Handle complex customer inquiries and escalations
  • Provide expert support in customer interactions
  • Train and mentor customer service associates
  • Analyze customer feedback for service improvements
  • Ensure high levels of customer satisfaction


Who You Are
  • 05 years of experience
  • Strong problem-solving skills
  • Excellent communication abilities
  • Ability to manage customer complaints efficiently


Preferred (Optional)
  • Advanced training in customer support preferred



Interview Format: Two Rounds (virtual)


Working Model: Hybrid (fully on-site first eight weeks on assignment, then two days remote, and three on-site - anchor days Tuesdays through Thursdays)


Working Hours: 6 AM to 5 PM (8 hours within this time period - training, first eight weeks 7:30 AM to 4 PM)


EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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Job Tags

Remote work,

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