Job Description
At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That's where you come in!
We are seeking a highly skilled and dedicated individual for the role of
Senior Trust and Safety Analyst . This role blends strategic process development and ownership with hands-on investigation and incident response. You'll work cross-functionally with engineering, product, and operations teams to design, implement and improve safety programs and workflows, while also leading the day-to-day management of reports, escalations, and emerging risks.
What You'll Do: - Own incident operations end to end (intake, triage, resolution) across player, community, and staff reports; deliver timely, consistent, audit-ready outcomes against SLAs.
- Lead investigations into complex or high-impact incidents, providing clear, evidence-based findings and recommendations for action.
- Partner with product, engineering, and operations teams to design and evolve Trust and Safety systems, tools, and workflows that proactively reduce risk and promote safe player experiences.
- Develop and maintain internal policies, escalation procedures, and knowledge bases that support consistent and transparent incident handling.
- Identify systemic risks or process gaps, and drive cross-functional initiatives to address them through improved tooling, automation, or policy changes.
- Stay current on relevant laws, regulations, and industry standards related to online safety, moderation, and digital trust.
What You'll Bring: - 6+ years of experience in Trust and Safety, investigations, risk management, or related operations within a live-service or technology-driven organization.
- Demonstrated expertise in conducting complex investigations -leveraging OSINT, social media analysis, and data-driven methods.
- Experience leading sensitive or high-impact incidents from intake through resolution, including documentation, stakeholder communication, and post-incident review.
- Proven track record of identifying operational gaps and collaborating across teams to strengthen safety workflows and reporting mechanisms.
- Familiarity with safety systems, moderation tools, and compliance frameworks relevant to online communities.
- Strong investigative and analytical skills, with the ability to interpret data, identify patterns, and recommend actionable solutions.
- Excellent written and verbal communication skills, with the ability to present findings and advocate for safety initiatives to technical and non-technical audiences.
- Highly organized, self-directed, and able to manage multiple priorities in a dynamic environment.
Nice to Have: - Experience in SQL, building dashboards, data collection, visualization, or experience in a scripting/programming language.
We are an Equal Opportunity / Affirmative Action Employer Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.
The base salary range for this position is $86,900.00 to $130,300.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Our Comprehensive Benefits Package Includes:
- Health & Wellness: Medical, Dental, and Vision Insurance
- Time Off to Recharge: Paid Vacation & Holidays
- Financial Well-being: Generous 401(k) Match
- Life & Family Support: Paid Parental Leave
- Giving Back: Volunteer & Employee Giving Programs
- Level Up Your Skills: Tuition Reimbursement
- Exclusive Perks: Product Discounts & More!
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