Service Scheduling Administrator Job at Gus Perdikakis Associates, United States

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  • Gus Perdikakis Associates
  • United States

Job Description

We are seeking a Service Scheduling Administrator to support our client's daily field operations by assigning, routing, and adjusting workloads for technicians. The role handles inbound calls from technicians, first responders, and customers, including emergency calls requiring research, follow-up, and independent judgment.


Work Model: Onsite training, then fully remote
Hours: Part-time
Required Coverage: Weekends: 7:00 AM - 6:00 PM and Holidays: 7:00 AM - 4:00 PM

Key Responsibilities
  • Assign and route daily service work for field technicians
  • Manage technician, customer, and emergency calls
  • Conduct research and follow-up on complex inquiries
  • Support after-hours and emergency response operations
  • Monitor workflow for approx. 350 service technicians
  • Assist with scheduling across a 3-state service area
Qualifications
  • High School Diploma / GED
  • Scheduling, dispatching, or call-center experience
  • Experience handling emergency or high-stress calls
  • Ability to complete onsite training and work required weekend and holiday hours
  • Experience in utilities or field operations is a plus

Job Tags

Part time, Weekend work,

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